about me
Solution-focused, conscientious Operations professional
I believe good operations work is invisible; when systems and processes are well-designed and implemented, they allow people to focus on their purpose rather than the mechanics of how things get done.
With skills in streamlining processes, developing clear and comprehensive technical documentation (including policies, staff handbooks, and ´how-to´ manuals), conducting targeted research, coordinating events and travel logistics, and managing accurate data input and CRM systems.
I bring strong organisational skills and adaptability, with experience supporting teams across Operations, Business Administration, and HR.
Experience Matters
I can cut through the chaos to bring structure and clarity to internal processes.
I bring a calm, methodical approach, strong organisation, and adaptability.
The goal is simple: make day‑to‑day operations seamless, reduce friction, and help teams do their best work.
Services
Listed below are the services I specialise in
Here’s how I can help behind the scenes so everything runs smoothly.
Technical Documentation & Policy Writing
Creating professional documentation such as staff handbooks, internal policies, onboarding guides, and standard operating procedures.
I have a talent for writing clearly and concisely, and I enjoy cutting through the chaos to bring structure and clarity to internal processes. Well-crafted documentation helps organisations operate more smoothly, ensures consistency, and empowers staff by making policies and procedures accessible, easy to understand, and actionable from day one.
Travel & Event Coordination
Managing travel bookings, accommodation, insurance, and logistics for remote teams or global events.
I have successfully managed logistics for high-stakes international events, ensuring all details are handled well in advance and with precision. I am experienced in working with remote teams across different time zones.
Research & Administrative Support
Conducting research, sourcing suppliers, summarising findings, and providing general admin support, including diary and email management.
My strong research skills and business administration background allow me to gather targeted reliable information quickly, support informed decision-making, and keep operations running smoothly behind the scenes.
CRM & Data Management/Input
Setting up, maintaining, and managing CRM systems
I have experience implementing CRM systems, and supporting staff through setup and onboarding. I ensure data is entered accurately, processes are clearly mapped, and users are confident navigating the system.
Got a Question?
Please reach out via email to discuss how I can work with you or your organisation.
What clients think about my services
Laura’s vast experience across administration and operations activities coupled with her tenacity and action-orientated approach means she will add huge value across any business. Having worked closely with Laura for a number of years, I found her attention to detail, methodical approach and ability to streamline processes and procedures, incredibly effective. Laura helped to produce several key pieces of internal documentation that made a real difference to our operations, including staff induction suites, internal policies, procedure handbooks as well as setting up project management workflows. Laura is incredibly helpful and solutions-orientated making her a real pleasure to work with.
Milly Moss
Creative Communications Consultant
